Viterbi School provides computing support for staff and faculty through the Viterbi Service Desk.
There are four ways of getting help from the Viterbi Service Desk:
1. Viterbi Service Desk Web Form
Service requests can be initiated and tracked at http://viterbi.usc.edu/servicedesk.
Sample of what the web form looks like:
For Staff and Faculty, you may access the Viterbi Service Desk by logging in to http://myviterbi.usc.edu portal. Within the myviterbi portal, you will be able to see a history of your old tickets and a status of your current tickets.
2. E-mail
Service requests may be initiated by sending email to engrhelp@usc.edu.
If you choose to contact Viterbi IT by email and the problem is urgent, in the subject line please add: URGENT: (and then a description of the problem), for example: "URGENT: Unable to access group file share".
3. Phone
Viterbi IT Service Desk telephone number is 213-740-0517.
4. Walk-In Support
Walk-In support is available by visiting DRB 205.
Normal Hours of Support (Monday-Friday, 8:00 am – 5:00 pm)
Off Hours Support (Monday-Friday, 5:00 pm - 8:00 am, Weekends & Holidays)
Limited to server and related infrastructure support only (e.g., network file storage, VSoE email, etc.).
In general, off-hours support is triggered by the automated system monitoring. Automated system will send alerts to "on-call" support staff.
Presently, we are not offering the same level of support during off-hours that is available during normal business hours.
|
Business Unit
|
Name
|
Email Address
|
| Viterbi School of Engineering (Except AME, EES, MAPP/DEN - See respective units / Contacts below) |
||
| Primary Contact: | IT Service Desk | engrhelp@usc.edu |
| Secondary Contact: | John Ng | johnng@usc.edu |
|
Aerospace and Mechanical Engineering (AME) |
||
| Primary Contact: | Dennis Plocher | plocher@usc.edu |
| Secondary Contact: | To Be Determined | |
| Computer Science (CS) |
||
| Primary Contact: | IT Service Desk |
engrhelp@usc.edu |
|
Secondary Contact: |
Richard Bennett |
|
| Ming Hsieh Department of Electrical Engineering Systems (EE-S) | ||
| Primary Contact: | Seth Scafani | scafani@sipi.usc.edu |
| Secondary Contact: | Allan Weber | weber@sipi.usc.edu |
| MAPP / DEN | ||
| Primary Contact: | August Cockroft | cockroft@usc.edu |
| Secondary Contact: | Charles Hall | charlemh@usc.edu |
| Tertiary Contact: | Dominic Lau | dominicl@usc.edu |
| Information Technology Program (ITP) | ||
| Primary Contact: | IT Service Desk | engrhelp@usc.edu |
|
Secondary Contact: |
Jose Makepeace |
|
Classroom support is available during normal support hours. If you are in a classroom and need technical support, please refer to the following table for contact information:
|
Class Room
|
Responsible Unit
|
Contact
|
Telephone
|
Email Address
|
|
BHE 301
|
AME
|
Dennis Plocher | 213-740-7190 | dplocher@usc.edu |
|
BHE 310
|
AME
|
Dennis Plocher | 213-740-7190 | dplocher@usc.edu |
|
DRB 351
|
Viterbi IT
|
Viterbi IT Service Desk | 213-740-0517 | engrhelp@usc.edu |
|
EEB B18
|
Ming Hsieh EE
|
Allan Weber | 213-740-4147 | weber@usc.edu |
|
GER 309
|
Viterbi IT
|
Viterbi IT Service Desk | 213-740-0517 | engrhelp@usc.edu |
|
KAP 107
|
Viterbi IT | Viterbi IT Service Desk |
213-740-0517 | engrhelp@usc.edu |
|
KAP 160
|
Viterbi IT | Viterbi IT Service Desk | 213-740-0517 | engrhelp@usc.edu |
|
KAP 239
|
Astani CEE
|
Lance Hill | 213-740-0599 | lhill@usc.edu |
|
KAP 267
|
Viterbi IT | Viterbi IT Service Desk | 213-740-0517 | engrhelp@usc.edu |
|
RTH 105
|
Viterbi IT
|
Viterbi IT Service Desk | 213-740-0517 | engrhelp@usc.edu |
|
RTH 109
|
Viterbi IT
|
Viterbi IT Service Desk | 213-740-0517 | engrhelp@usc.edu |
|
RTH 115
|
Viterbi IT
|
Viterbi IT Service Desk | 213-740-0517 | engrhelp@usc.edu |
|
OHE 230
|
Ming Hsieh EE
|
Nathan Timpke | 213-740-4541 | timpke@usc.edu |
|
OHE 240
|
Ming Hsieh EE
|
Nathan Timpke | 213-740-4541 | timpke@usc.edu |
|
OHE 336
|
Ming Hsieh EE
|
Nathan Timpke | 213-740-4541 | timpke@usc.edu |
|
OHE 406
|
Viterbi IT
|
Viterbi IT Service Desk | 213-740-0517 | engrhelp@usc.edu |
|
OHE 540
|
Viterbi IT
|
Viterbi IT Service Desk | 213-740-0517 | engrhelp@usc.edu |
|
OHE 542
|
Viterbi IT
|
Viterbi IT Service Desk | 213-740-0517 | engrhelp@usc.edu |
|
PCE 312
|
Mork Family Dept ChEMS
|
Tina Silva | 213-740-2054 | msilva@usc.edu |
|
VHE 205
|
Ming Hsieh EE
|
Nathan Timpke | 213-740-4541 | timpke@usc.edu |
For a list of self-help PDFs, please visit the Viterbi IT knowledgebase. It will be continuously updated.
(Last Updated: 3/5/13)
